We ship worldwide from France. If your country does not appear as an option, please get in touch and we will give you an up to date shipping quote. Additionally, if you would like to purchase multiple items, you may want to get in touch so we can give you a shipping quote, some items may or may not be able to be packaged in the same box.
Contact us at bonjour@lamaisondebelasyse.com
Delivery
We ship worldwide from France using Colissimo/La Poste or UPS, depending on the destination and the size, weight and nature of the item.
All orders are sent using a tracked service, and you will receive an email with tracking information once your order has been dispatched.
As we are a small operation and regularly travel throughout France to source stock, we aim to dispatch orders within 5 business days.
A signature will be required on delivery. If delivery cannot be completed, the carrier will provide instructions for redelivery or collection. Please ensure that parcels are collected or redelivery is arranged within the timeframe specified by the carrier, as additional charges may otherwise occur.
If a parcel is returned to us because delivery or collection was not completed, any refund will exclude the original shipping costs and any additional charges incurred in returning the parcel to us.
When checking out, please ensure that your shipping address is current and correct. La Maison de Belasyse cannot be held responsible for missing parcels resulting from an incorrect address supplied at checkout. Items returned to us as undeliverable may incur additional shipping charges if they are to be resent.
Packaging
Each item is carefully packaged using protective materials appropriate to antique and vintage pieces. Fragile items are securely wrapped and cushioned, with sturdy double-walled boxes used where appropriate to ensure your purchase is well protected during transit.
Customs and Duties
For customers outside the European Union, customs duties, import taxes or other charges may apply depending on the destination country.
For destinations other than the United States, these charges are not included unless otherwise stated and are normally the responsibility of the recipient. Customs regulations and charges vary by country, and La Maison de Belasyse cannot be responsible for the rates applied by local customs authorities or for delays caused by customs clearance.
Orders to the United States are handled differently and are shipped Delivered Duty Paid (DDP).
Customs and Duties - United States
All orders to the United States are shipped Delivered Duty Paid (DDP).
Any applicable U.S. import duties and tariffs are calculated and clearly shown at checkout before you complete your purchase. These charges are paid in advance as part of your order, so you should not be asked to pay additional import duties to the carrier when your parcel is delivered.
Please note that import duty rates vary according to the type, material and customs classification of an item. Certain metal items may be subject to higher U.S. import duty rates. Any applicable duties will be calculated and displayed at checkout before payment.
Where applicable, sales tax may be calculated separately at checkout.
Orders to the USA are shipped via Colissimo/La Poste or UPS, depending on the size, weight and nature of the item.
While duties are paid in advance, customs authorities may still inspect parcels and this can occasionally result in delays outside our control.
What if your item arrives damaged?
As our items are vintage and antique, they will have varying signs of age, wear and imperfections consistent with their history and use. These are described and photographed as clearly as possible on each product page.
In the rare event that your order is damaged in transit, please contact us immediately.
We will ask you to provide photographs to support the shipping claim. These should include clear photographs of the outer packaging with the shipping label visible, photographs of the internal packaging, and photographs clearly showing the damage to the item.
Please do not discard any packaging, as the carrier may require this when investigating a claim.
If the outer packaging is visibly damaged when your parcel is delivered, please make the delivery driver or carrier aware before accepting the parcel where possible. Ask for the damage to be recorded and retain any documentation provided.
Please then contact us straight away so that we can begin a claim with the relevant carrier.
If you have any questions regarding shipping, please contact us at bonjour@lamaisondebelasyse.com.
You can see our refund policy
here.
